Refund policy
30-Day Return Policy
At Airecoo, we offer a 30-day return window from the date of purchase.
To be eligible for a return, items must meet the following conditions:
- Unopened and unused
- In original factory-sealed packaging
- In the same condition as received
Products that are opened, used, damaged, or altered in any way are not eligible for return.
Return Shipping
Customers are responsible for all return shipping costs.
To ensure proper handling and processing:
- Please securely package the item
- Include your order number or invoice inside the package
- Use a trackable shipping method
Airecoo is not responsible for items lost or damaged during return transit.
Restocking Fee
We currently apply a 0% restocking fee on eligible returns.
Refund Process
Once your return is received and inspected:
- Refunds will be issued to the original payment method
- Processing time: 7–10 business days
We reserve the right to deny refunds if returned items do not meet the conditions outlined above.
Important Notes
- Shipping fees (if applicable) are non-refundable
- Returns must be initiated within the 30-day window
- Unauthorized returns may not be accepted
- All orders are shipped domestically from our U.S. warehouse, and returns do not involve any customs duties or import taxes
Contact Us
For questions about returns, refunds, or order support, please contact us:
- Email: support@airecoo.com
- Phone: (619) 248-0429
- Customer Support Hours: Mon–Fri: 10:00 AM–7:00 PM (EST)
- Warehouse Address: 13602 12th St Ste A, Chino, CA 91710, USA
- Company Address: Bridge Street, Suite 11210 61, Kington, HR5 3DJ, United Kingdom